Lifelong Learning Toolkit (LLT)
Communicate

Develop a position for your employer brand and segment your messages according to key employee segment groups. For example, if your organization wants to attract Millennials, reach out to this segment where they live-"online," and begin a dialogue on Facebook or YouTube regarding various career opportunities at your firm. Some organizations are developing special channels on Facebook and YouTube to accomplish this.

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In the past, the main driver for developing a learning annual report was to provide a vehicle for chief learning officers to communicate learning investment's value to senior executives. Today, however, learning annual reports have become marketing tools to recruit new talent into the organization, especially as younger employees are accustomed to constant stimulation and continual opportunities to develop themselves on the job. Learning annual reports present a way to highlight the myriad of opportunities to learn.

For most organizations, creating a learning annual report is a fivefold process:

  1. Assemble a cross-functional team. This can include professionals from learning and development, legal, and marketing and communications, as well as key business unit partners. The first goal is t o agree on the vision and charter of the learning annual report. This means determining many things: the target audience, what you are trying to communicate, what you hope to accomplish in writing the learning annual report and how your company's learning strategy aligns to the corporate business strategy.
  2. Agree on metrics to use for benchmarking. This is important, as most learning annual reports benchmark the company's learning investment and cost data compared with industry peer groups. Sources for such data include the American Society for Training and Development (ASTD), trade associations and any learning and development councils that regularly collect such data.
  3. Showcase major learning and development offerings. This is the place to identify all the formal, informal and social aspects of what the learning department offers to employees, customers, value chain members and people in the local community. As learning annual reports are used to recruit new talent, this section is the organization's opportunity to tell the story of how a new hire will be able to access continuous learning, as well as acquire skills and competencies.
  4. Identify the organization's future direction. This means the company's new growth areas and the new skills and competencies that will be in demand over the next two to three years. This puts a business focus on the learning annual report, and it is the learning department's opportunity to demonstrate its understanding of the business' direction and how learning is aligned to corporate business goals.
  5. Publish, discuss and communicate. This is the Chief Learning Officer's (CLO's) opportunity to "market" the findings of the learning annual report to all stakeholders. This could mean actually holding a annual stakeholder meeting (just like an annual shareholder meeting) during which the CLO discusses the what business accomplishments the learning department has made in the last year and how the learning department will partner with business units to increasingly achieve strategic business priorities in the coming year.

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An excellent way to extend knowledge of your learning department beyond your organization itself is to apply for awards to honor your learning department.

Two of the premier awards listings are those produced by Training and CLO magazines.

The Training Top 125 Awards are presented on an annual basis, and can be applied for by any company or organization that is not itself a training or training-related services organization. The rankings are determined based on factors including financial commitment, training programs offered, metrics measured, methods of evaluation, and other factors including the use of workplace surveys, HR data such as turnover and new employee referrals, etc.

The Chief Learning Officer Magazine Awards, on the other hand, are available to both practitioners and suppliers of learning and development programs. The awards are further broken down into categories to recognize those who demonstrate excellence in specific areas such as outsourcing, e-learning, LMS, simulations and games, social networks, content, customer service, academic partnerships and consulting.

Seeking and receiving awards to honor your learning department offers benefits on several levels. The process of aligning your own business practices to the best practices highlighted and evaluated by these awards can be a useful roadmap as to the potential areas your organization could benefit from focusing on. And, of course, receiving awards such as these can be a useful sign of success for those looking into your company from the outside.

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Updated on: November 10, 2010