Measurement matters in terms of building and sustaining a Lifelong Learning Organization. Consider taking a business point of view when measuring the value of learning investment. This business point of view revolves around addressing four areas-relevancy of learning, effectiveness of learning, efficiency of learning and sustainability of learning when evaluating the investment in learning. Each is described below:

Relevancy:

• Is the right content being presented to the learner?
• Is the content aligned with business strategy?
• Is the content perceived as appropriate for the target audience?
• Will the content be immediately applicable?

Effectiveness:

• Are we conveying the knowledge effectively?
• Are the delivery methods appropriate for the target audience needs?
• Is the individual time to competence and time to proficiency what we require?
• Is the knowledge retained as required?
• Is content packaged following "vision" of 70-20-10?

Efficiency:

• Are we doing it as quickly and cost effectively as appropriate?
• Are we using a Managed Services partner for Administration, or Call Center Operations where a third party company handles your incoming customer calls. Are your costs of operation in line with applicable benchmarks?
• Are we efficiently leveraging people, tools and content across the company?
• Does the training scale globally, economically and are we using some of latest tools such as social networks, mobile learning?

Sustainability:

• Is the delivery of the training consistent?
• Is the learning process consistently repeatable whilst maintaining quality?
• Do we measure the business impact of learning?
• Is there a process to consistently "re-fresh" content in response to changes in the business environment and changes in content?

Further data on creating metrics linked to specific business impact can be found at the ROI Institute website led by Jack Phillips at www.roiinstitute.net/.

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